Return Policy

 

RETURN POLICY

Thank you for shopping at TABUART. If you are not entirely satisfied with your purchase, we're here to help. Here is our return policy. Remember, your use and enjoyment of our Website and Services is subject to the Terms of Service, which is incorporated here by reference.

Any Returns for Purchases from any of our affiliate links are for another company and therefore do not apply to tabuart.com. If you have a return for something you purchased through an affiliate link on tabuart.com you will need to settle your return with the company you purchased that item from. For example, if you purchased a TV through one of our affiliate links from Amazon and need to return that TV for whatever the reason, you would have to settle your dispute with Amazon.

This Return Policy outlines the returns for the digital products sold by the Creators on tabuart.com.

DEFINITIONS

Limited Edition - means A Limited Edition Blockchain Art print is any work of art that was minted as TABU NFT’s on the Ethereum Blockchain network that represent the given number in a set of prints. For example if a Creator submits a work of art and wants to create 100 Limited Edition Blockchain art prints there would be 100 TABUART NFT’s minted, each NFT representing the number of the given print out of the 100.

• TABUART’s return policy for how Art Collector’s receive store credit

Any purchase made on tabuart.com is eligible to receive store credit in USD (or local fiat currency) regardless of whether you paid using Ether. If the purchase was made using Ether, then in order to determine the store credit in USD (or local fiat currency of the Art Collector) TABUART will refer to the Ether price that was used at the exact moment that the checkout completed.

The Art Collector may purchase as many Limited Edition Blockchain prints of the same piece of art as they want from a creator. However, they will only be eligible for a full TABUART credit refund within the 14 day return period for the first original purchase from the set of however many they purchased of the same Limited Blockchain Edition print. For example, if an art collector purchases 100 Limited Editions from a Creator only the first purchase out of the 100 Limited Edition Blockchain art prints will be eligible for the 14 day return.

• TABUART’s return policy regarding NO REFUNDS

No refunds of any kind will be processed for Membership Subscription Plans. You can cancel your subscription at anytime.

No TABUART credit refunds will be processed for low resolution, or for customer errors, customer errors include:

   • failure to respond in a timely manner to a message;

   • failure to respond within the allotted time to receive a TABUART credit refund;

   • any artwork purchased with a discount or on sale; or

   • buyer’s remorse.

Only regular priced items may be refunded a TABUART credit. Any item on sale cannot be refunded a TABUART credit.

RETURN POLICY FOR STANDARD DIGITAL PRINTS OF ART AND OR LIMITED EDITION BLOCKCHAIN PIECES OF ARTWORK

Return policy of original purchase within 14 days

In order to be eligible for a TABUART credit refund, the Art Collector has 14 days from the date of purchase to set up a full TABUART credit refund of store credit to use towards another piece of art and agree to relinquish ownership of the viewing rights of the returned art to TABUART. This applies to any Standard digital prints of art and or Limited Edition blockchain pieces of artwork. Proof of purchase from tabuart.com is required for all returns. After the 14 days the item is no longer eligible for a full TABUART credit refund as a store credit.

Return policy for artwork AFTER 14 days

After the 14 day return period, the Art Collector is no longer eligible for a full TABUART credit refund of store credit.

However, the Art Collector may put the Limited Edition blockchain print(s) of artwork up for sale in the Art Collectors TABUART Collection where it will be Listed in TABUART's Art Market. If the Art Collector chooses to put the item up for resale after the 14 day period, the percentage the Art Collector receives from the resale is dependent on the Membership Plan he or she had for the longest amount of time since the inception of their account. In addition, for now they are only eligible to receive up to as much as they originally paid for it in TABUART credit within tabuart.com. For example, Let's say an Art Collector had an account with tabuart.com for 3 years. During that 3 years let's say they had 2 different Membership plans, the Freemium plan (where they would receive 40% back from a resale up to the original purchase price) and the Art Collector plan (where they would receive 60% back from a resale up to the original purchase price). After being with tabuart.com for 3 years they’re ready to resell one of their Limited Edition Blockchain Art prints. Out of those 2 plans they had during the entire length of their 3 year account with tabuart.com they had the Freemium plan for 2 months and the Art Collector plan for 34 months. Since they had the Art Collector Membership plan for 34 months they would be eligible to receive 60% from the net sale of the resell of any of the art they resold in their Art Collection.

To better illustrate using that example, if that same Art Collector resold a piece of art for $1000 and the original purchase price was $500. During their 3 year tenure Membership with tabuart.com the percentage they receive in TABUART credit from a resale is based off of the Art Collector Membership, so (60% of $1000 is $600) so they would receive the $500 they originally spent on that sale of artwork as TABUART credit towards a new piece.

To see the percentage you receive based on your plan visit our pricing plans

RETURN POLICY FOR RESOLD/TRADED ARTWORK

There are NO refunds for resold/traded artwork of any kind. For example, if an art collector purchases a digital Limited Edition blockchain art print from another art collector and NOT the original Creator of the work of art that purchase is not eligible for a refund.

RETURN POLICY FOR ARTWORK PURCHASED USING TABUART CREDIT

There are NO refunds for artwork purchased using TABUART credit. For Example, if you buy any amount of artwork and you use your TABUART Credit for either part or the full amount of that art. That purchase is not eligible for a return.There are NO refunds for resold/traded artwork of any kind.

RETURN POLICY FOR ARTIST TOOLS, TRAINING VIDEOS, REFERENCE PACKS

There are NO refunds of any kind for the sale of creator’s tools. However, If the creator sold a defunct set of tools (“defunct set of tools” meaning the tools they purchased from the Creator were defective, they don’t work, or were not listed properly), reference pack, or training videos please report them to abuse@tabuart.com and the TABUART team will review that purchase and creator.

RETURN POLICY FOR STANDARD EDITION ARTWORK

Standard Editions of art cannot be resold and there are no refunds of any kind for Standard Edition works of art sold by a Creator.

THIRD PARTY PURCHASE RETURNS

Any returns for items purchased through tabuart.com that are provided by a third party or affiliate (may consist of, but are not limited to TVs, TV wall mounts, or TV frames) are outside the scope of this Return Policy and instead regulated by the respective third party’s return policy. The third party or affiliate must be contacted for further instructions on how to file a return.

Ethereum Gas charges

There are NO refunds of any kind for Ethereum Gas charges. Ethereum Gas charges typically occur when, and may not be limited to, when an Art Collector purchases a piece of blockchain art.

Purchases over $5000

Any art purchases over $5000 will be manually reviewed before completion.

How to file a return on TABUART for an eligible Limited Edition Blockchain Art print piece of artwork.

• On tabuart.com, click the Your Account icon.

• Click Your Collection tab.

• Click the thumbnail of the Limited edition blockchain artwork you wish to return. If it is eligible for a return, it will have the RETURN button in the upper right hand corner.

• Once you click the RETURN button follow the steps to complete the return process to.

• Click Issue a TABUART credit refund.

• Select a Reason for issuing a TABUART credit TABUART credit refund and add an optional Message to the TABUART team and the Art Collector.

• Click Review TABUART credit refund.

• Click Submit.

OTHER RETURN RELATED QUESTIONS

Are there any limits as to how many Standard or Limited Editions a Art Collector can purchase of the same piece of art from one artist? For example, if a Creator minted/created 200 Limited Edition Blockchain Art prints of one piece of artwork, Would the Art Collector be able to purchase all of them?

The short answer is YES. The Art Collector can buy as many of the same standard digital art prints (PLEASE NOTE STANDARD DIGITAL ART PRINTS ARE NOT ELIGIBLE FOR TABUART CREDIT REFUNDS AND CAN NOT BE RESOLD) or Limited Editions as they want from a Creator. However, they will only be eligible for a full TABU credit refund within the 14 day return period for the first original purchase. For example, if a Creator minted/created 200 Limited Edition Blockchain Art prints of one piece of artwork, and an Art Collector purchased all 200 Limited Edition Blockchain Art prints they would only be eligible for a full TABUART credit refund within the first 14 days for the first piece of artwork they purchased out of that set of 200.

How long must a Art Collector wait in order to relist a limited edition piece of blockchain art for sale?

An Art Collector can relist a Limited Edition Blockchain art print for sale the moment their purchase is complete and the purchased art is in their Collection Vault.

Are there limits on setting a price when relisting a Blockchain Art print for sale?

No, there are no limits to what price an Art Collector wants to sell the Blockchain art for.

FREQUENTLY ASKED QUESTIONS

Here’s a list of FREQUENTLY ASKED QUESTIONS related to returns, purchases, and payments (For a full list of frequently asked questions and videos. Please refer to our Learning Center)

RETURN AND PURCHASE FAQs

How do I issue a return?

Follow the steps in this Return Policy. Returns are only eligible for Limited Edition blockchain art prints within 14 days from the original purchase date.

Does a Creator still get paid if the resold blockchain art is returned?

Yes, the Creator still gets paid. TABUART takes on the burden of the return.

How does an Art Collector get paid when they resell a blockchain art print in their collection and what form of payment do they receive?

The Art Collector receives payment in the form of TABU credit in their account. The amount that is given to an Art Collector for the resale depends on the membership plan Art Collector had for the longest amount of time since they’ve been a member with tabuart.com and how much the net sale of the resold blockchain art print sold for.

How soon can I start the TABU credit refund process?

From the moment the checkout completes and the art is in your position, you have 14 days to decide if you want a full TABUART credit refund for store credit.

What can I buy with store credit?

Returns for TABUART store credit are eligible only for Limited Edition blockchain art prints. However, TV’s, TV Art Frames, TV mounts or anything else provided by a third party or affiliate would NOT be eligible to purchase with store credit.

How do I return an item purchased through TABUART from a third party?

In order to return an item provided by a third party (TV, TV mount, or TV Frame), you will need to contact the appropriate third party and follow their guidelines for returns.

How do I know if the art is authentic?

TABUART goes through an extensive ID verification process for all users who create accounts on the site in addition to the verification of the artwork that is uploaded. For more information please refer to the blockchain tech page under the verification section.

In addition to the extensive verification process each creator must go through, each creator is allowed to upload several verification items (if they own the copyrights for each painting they upload, any news, magazine, or site publications they may have been published in, any awards they’ve received, and any galleries they’ve shown at) that are made public and offers badges.

How many Limited Edition pieces of art can I purchase

There is no limit. You can buy as many as you want.

How many Limited Edition pieces of THE SAME PIECE OF ART can I purchase?

There is no limit. You can buy as many Limited Edition Blockchain art prints that are available. However, the Art Collector will only be eligible to return the first piece. TABUART will not offer refunds on multiple purchases of the same piece. They will be able to sell those pieces in the TABUART listing section in the Art Market.

To what devices can I view my art collection from my collector's vault?

You'll need to download the TABU App to your TV and you can view your art collection when you login to your account and register the TV you want to view your artwork from. Click for a full list of compatible devices

PAYMENT FAQs

What forms of payment does TABUART accept?

TABUART accepts credit card as forms of payment.

How many currencies does TABUART accept?

Credit Card; TABUART accepts currencies from over 135 countries with credit card.

What if my payment is declined?

If your payment is declined, please review all of your billing information carefully to make sure it was entered correctly. You can try another form of payment, or you can contact your bank. If you’re still having trouble, you can contact us at support@tabuart.com

DOWNLOADING and VIEWING FAQs

Are digital Standard Edition or Limited Edition Blockchain Art prints downloadable?

No, Standard and Limited Edition digital prints from tabuart.com are NOT eligible for download. All artwork purchased on tabuart.com is encrypted and can only be viewed on the Website and in the TABUART TV App.

Are the Blockchain Digital Art prints downloadable?

In order to protect the creator's high resolution art files. Limited Edition blockchain art prints are not eligible for download. All artwork purchased on tabuart.com is encrypted and can only be viewed on the Website and in the TABUART TV App. Since Blockchain art prints are a digital medium and can only be viewed through a digital screen. So long as the TV you want to view your art collection from has an interenet connection. You can access and view your art collection to whatever device you register to your account to.

Who can see my collection in my collector’s vault?

Collector’s vaults are made public for other TABUART members to see. However, if you prefer you can make your collection in your vault private. In order to do that go to the account settings and in your admin panel in the OVERVIEW section scroll down until you see the switch for COLLECTORS VAULT PRIVACY.

How many devices can I view my art from?

You are able to view your collection from as many devices you have allowable based off of your membership plan.

How do I access the art I purchased?

The art you’ve purchased is accessible through your account on the website on your desktop or phone and through the TABUART app on your phone, TV, or Amazon Firestick. It will be made available in your admin panel.

How do I view the art I’ve purchased, and on what devices can I view it?

There are 3 Steps;

1. In order to view the art you’ve purchased you’ll need to start by downloading the TABUART TV App from the Apple or Android app store on the device you want to view your collection from.

2. The app will generate a new key for the device and show it on the screen. Visit https://tabuart.com/register/device, log in, and enter your device code.

3. TABUART will send you a Two Factor Authentication request to verify before tying the device to your account. After successfully completing two factor authentication the device will be tied to your account and ready to view your purchased artwork.

Does the art I’ve purchased come with a certificate of authenticity?

Yes, it comes with a digital certificate of authenticity that is intended to be viewed in your account. The certificate of authenticity displays all of the provenance information of that particular Limited Edition piece of blockchain art. The digital certificate of authenticity is subject to change. For instance, when the art is sold the record reflects the new owners public id. The public id is the owners public key given to them when they create their crypto wallet.

Can I print the art I’ve purchased?

No, you are not allowed to print the art you’ve purchased.

THANK YOU

Thank you for shopping with TABUART. If you feel like this did not answer your questions or you’re not entirely satisfied with your purchase, we're here to help. Please contact us at (202) 681-7009 or email at support@tabuart.com.

If you don't see your question listed here or in the Learning Center let us know. We're always updating and many new things on the way.